FYX POLICY
Return, Replacement & Refund Policy
Last updated: 4 October 2026
NO RETURNS
Every poster is printed to order, so we do not accept returns or exchanges for change of mind, a wrong size or design picked while ordering, accidental orders, or small colour differences between screen and print.
WHEN WE REPLACE
We replace a poster that arrives damaged, defective, missing or wrong. Custom and personalised orders are covered too, but only for these reasons. Quality issues caused by a low-resolution photo uploaded by the customer are not covered.
HOW TO MAKE A CLAIM — WITHIN 48 HOURS OF DELIVERY
Contact FYX with your order number, what went wrong and clear photos.
Email a clear, uncut unboxing video to support@fyxofficial.com with your order number or payment/reference number. The video must start with the sealed parcel and show the opening, the product and the problem.
Claims without an unboxing video, or claims raised more than 48 hours after delivery, cannot be accepted.
WHAT HAPPENS NEXT
Our team checks the video and order details. If the claim is approved, we send a replacement first. If a replacement is not possible, we refund the approved amount to the original payment method. Please allow up to 5 business days after approval for the refund to reach your account.
NOT REFUNDABLE
Glue dots, stickers and other accessories are not refundable unless they are defective or wrong. Free gifts, customer-side return-to-origin charges and COD fees are also not refundable.
NEED HELP?
Email support@fyxofficial.com or message @fyx.in on Instagram.
Every poster is printed to order, so we do not accept returns or exchanges for change of mind, a wrong size or design picked while ordering, accidental orders, or small colour differences between screen and print.
WHEN WE REPLACE
We replace a poster that arrives damaged, defective, missing or wrong. Custom and personalised orders are covered too, but only for these reasons. Quality issues caused by a low-resolution photo uploaded by the customer are not covered.
HOW TO MAKE A CLAIM — WITHIN 48 HOURS OF DELIVERY
Contact FYX with your order number, what went wrong and clear photos.
Email a clear, uncut unboxing video to support@fyxofficial.com with your order number or payment/reference number. The video must start with the sealed parcel and show the opening, the product and the problem.
Claims without an unboxing video, or claims raised more than 48 hours after delivery, cannot be accepted.
WHAT HAPPENS NEXT
Our team checks the video and order details. If the claim is approved, we send a replacement first. If a replacement is not possible, we refund the approved amount to the original payment method. Please allow up to 5 business days after approval for the refund to reach your account.
NOT REFUNDABLE
Glue dots, stickers and other accessories are not refundable unless they are defective or wrong. Free gifts, customer-side return-to-origin charges and COD fees are also not refundable.
NEED HELP?
Email support@fyxofficial.com or message @fyx.in on Instagram.