FYX HELP CENTER
Help Center & FAQ
Quick answers about ordering, delivery, custom products, replacements and refunds.
WHEN WILL MY ORDER ARRIVE?
Delivery estimates start after dispatch. Prepaid orders are sent by Air and usually take 3–6 days to metro cities and 4–8 days to the rest of India. COD orders are sent by Surface and usually take 6–12 days to metro cities and 8–15 days to the rest of India. Remote pin codes can take longer.
IS SHIPPING FREE?
Shipping is free on prepaid orders. Any COD fee, if applicable, is shown at checkout before the order is placed.
HOW DO I TRACK MY ORDER?
Use Track Your Order from the FYX website and enter the requested order details. Tracking becomes useful after your order has been dispatched and a courier/AWB is assigned.
CAN I RETURN OR EXCHANGE A POSTER?
No. FYX products are printed to order, so we do not accept returns or exchanges for change of mind, an incorrect size or design selected while ordering, accidental orders, or small screen-to-print colour differences.
WHAT IF MY ORDER ARRIVES DAMAGED, DEFECTIVE, MISSING OR WRONG?
Contact FYX within 48 hours of delivery. Send your order number, details of the issue and clear photos. You must also email a clear, uncut unboxing video that starts with the sealed parcel and shows the opening, product and problem.
ARE CUSTOM OR PERSONALISED ORDERS COVERED?
Yes, when the item arrives damaged, defective, missing or wrong. Quality issues caused by a low-resolution image supplied by the customer are not covered.
HOW ARE APPROVED CLAIMS RESOLVED?
We send a replacement first. If a replacement is not possible, an approved refund is sent to the original payment method. Please allow up to 5 business days after approval for the refund to reach your account.
HOW CAN I CONTACT FYX?
Email support@fyxofficial.com or message @fyx.in on Instagram.
Delivery estimates start after dispatch. Prepaid orders are sent by Air and usually take 3–6 days to metro cities and 4–8 days to the rest of India. COD orders are sent by Surface and usually take 6–12 days to metro cities and 8–15 days to the rest of India. Remote pin codes can take longer.
IS SHIPPING FREE?
Shipping is free on prepaid orders. Any COD fee, if applicable, is shown at checkout before the order is placed.
HOW DO I TRACK MY ORDER?
Use Track Your Order from the FYX website and enter the requested order details. Tracking becomes useful after your order has been dispatched and a courier/AWB is assigned.
CAN I RETURN OR EXCHANGE A POSTER?
No. FYX products are printed to order, so we do not accept returns or exchanges for change of mind, an incorrect size or design selected while ordering, accidental orders, or small screen-to-print colour differences.
WHAT IF MY ORDER ARRIVES DAMAGED, DEFECTIVE, MISSING OR WRONG?
Contact FYX within 48 hours of delivery. Send your order number, details of the issue and clear photos. You must also email a clear, uncut unboxing video that starts with the sealed parcel and shows the opening, product and problem.
ARE CUSTOM OR PERSONALISED ORDERS COVERED?
Yes, when the item arrives damaged, defective, missing or wrong. Quality issues caused by a low-resolution image supplied by the customer are not covered.
HOW ARE APPROVED CLAIMS RESOLVED?
We send a replacement first. If a replacement is not possible, an approved refund is sent to the original payment method. Please allow up to 5 business days after approval for the refund to reach your account.
HOW CAN I CONTACT FYX?
Email support@fyxofficial.com or message @fyx.in on Instagram.