FYX LEGAL
Privacy Policy
Last updated: 7 October 2026
This Privacy Policy explains how FYX handles information when you use our website, create an account, place an order, upload a photo, contact support or interact with our services.
INFORMATION WE MAY COLLECT
We may collect your name, email address, mobile number, delivery address, pincode, account details, order history, support messages, wishlist/preferences and information needed to process and fulfil your order. For personalised products, we may also receive the images or artwork you choose to upload.
PAYMENTS
Online payments are processed through Razorpay. FYX does not need to store your full card details, UPI credentials or banking credentials. Payment processors may handle payment information under their own privacy and security practices.
HOW WE USE INFORMATION
We use information to operate the store, process and deliver orders, provide account features, send order or service messages, handle support requests, prevent fraud or misuse, improve the website and meet legal or accounting obligations. Marketing messages are sent only where permitted and can be stopped where an unsubscribe or preference control is available.
CUSTOMER UPLOADS
Images uploaded for custom or personalised products are used to create, fulfil and support the relevant order. Please upload only images you have the right to use. We may retain order-related files for as long as reasonably necessary for fulfilment, support, fraud prevention, record keeping or legal requirements.
SHARING
We may share only the information necessary with service providers that help us run the store, such as payment processors, courier/delivery partners, hosting providers, email providers, analytics providers and technical support services. We do not sell customer personal information.
SECURITY
We use reasonable technical and organisational safeguards, but no online system can guarantee absolute security. Keep your account password private and contact us if you believe your account has been misused.
YOUR REQUESTS
For questions about your personal information, or to request correction or deletion where applicable, contact support@fyxofficial.com. Some information may need to be retained for completed transactions, legal obligations, fraud prevention or dispute handling.
CONTACT
Email: support@fyxofficial.com
Instagram: @fyx.in
INFORMATION WE MAY COLLECT
We may collect your name, email address, mobile number, delivery address, pincode, account details, order history, support messages, wishlist/preferences and information needed to process and fulfil your order. For personalised products, we may also receive the images or artwork you choose to upload.
PAYMENTS
Online payments are processed through Razorpay. FYX does not need to store your full card details, UPI credentials or banking credentials. Payment processors may handle payment information under their own privacy and security practices.
HOW WE USE INFORMATION
We use information to operate the store, process and deliver orders, provide account features, send order or service messages, handle support requests, prevent fraud or misuse, improve the website and meet legal or accounting obligations. Marketing messages are sent only where permitted and can be stopped where an unsubscribe or preference control is available.
CUSTOMER UPLOADS
Images uploaded for custom or personalised products are used to create, fulfil and support the relevant order. Please upload only images you have the right to use. We may retain order-related files for as long as reasonably necessary for fulfilment, support, fraud prevention, record keeping or legal requirements.
SHARING
We may share only the information necessary with service providers that help us run the store, such as payment processors, courier/delivery partners, hosting providers, email providers, analytics providers and technical support services. We do not sell customer personal information.
SECURITY
We use reasonable technical and organisational safeguards, but no online system can guarantee absolute security. Keep your account password private and contact us if you believe your account has been misused.
YOUR REQUESTS
For questions about your personal information, or to request correction or deletion where applicable, contact support@fyxofficial.com. Some information may need to be retained for completed transactions, legal obligations, fraud prevention or dispute handling.
CONTACT
Email: support@fyxofficial.com
Instagram: @fyx.in